Privacy Policy
Last updated: January 2026
ChurnPit ("we," "us," "our") respects your privacy. This policy explains what information we collect when you use our website and product, why we collect it, and how we handle it.
1. Information we collect
When you sign up for early access or submit a feature request, we collect the information you provide directly, such as your email address, name, and any message content you submit.
When you visit our website, we automatically collect basic usage data through analytics tools, such as pages viewed, referring source, device type, and approximate location (city or country level).
Once you become a customer, ChurnPit processes the billing and usage data you connect (for example, through Stripe or a usage tracking snippet) in order to calculate customer health scores on your behalf. We do not sell or share this data with third parties for their own marketing purposes.
2. How we use this information
- To provide, operate, and improve ChurnPit
- To send you product updates, early access details, and, if you opt in, marketing communications
- To respond to feature requests and support inquiries
- To understand how visitors use our website, so we can improve it
- To measure the effectiveness of our advertising
3. Cookies and analytics
We use Google Analytics and Google Ads to understand website traffic and measure ad performance. These services may set cookies in your browser. You can control or disable cookies through your browser settings at any time.
4. Data sharing
We do not sell your personal information. We may share data with service providers who help us operate ChurnPit (such as hosting providers, email delivery services, and analytics providers), under agreements that require them to protect your data.
5. Data retention
We retain your information for as long as your account is active, or as needed to provide you the service. You can request deletion of your data at any time by contacting us.
6. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise any of these rights, contact us at privacy@orviton.com.
7. Security
We take reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify you by email or through a notice on our website.
9. Contact
Questions about this policy can be sent to privacy@orviton.com.